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Privacy Statement / Return Policy

Data Collection / Cookies / Information Sharing / Secure Shopping & Registration / Links / Returns

The following principles apply to the personally identifying information we ask for and that you provide. "Personally identifying information" is information that individually identifies you, such as your name, physical address or email address.

Data Collection

Reliable Hardware Company collects limited non-personally identifying information your browser makes available whenever you visit a web site. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your download and in some cases, one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.

Some of our services require you to register. Reliable Hardware Company asks you for some personal information in order to create an account (typically your name, email address, physical address, and phone number) and we will use that information to provide the service. For certain services, such as our OnLine Shop, we may request credit card or other payment information which we do keep securely stored on our servers.

When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.

Cookies

To enhance your experience with our site, some of our web pages use "cookies." Cookies are small text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, by registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products, programs, or services.

Information Sharing

We do not rent or sell your personally identifying information to other companies or individuals - period. 

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. We provide mechanisms for updating and correcting your personally identifying information for many of our services. You may send an e-mail or letter to the following e-mail or street address requesting access to or correction of your personally identifiable information:

Privacy Manager
Reliable Hardware Company
11319 Van Owen St

North Hollywood, CA 91605
818-753-8558 Fax 818-753-4778
Email Main Office using the form at the bottom of this page.

Secure Shopping & Registration Guarantee

The purchase and registration areas of our site (OnLine Shop) are secure. This means that any information you send us is protected by encryption to prevent unauthorized access to your information. The secure site is indicated in the URL with the use of "https://", and generally reflected in the address bar or at the bottom of your browser with a lock or key graphic.

Links

Any links to external web sites may be developed by people over whom Reliable Hardware Company exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information.

Reliable Hardware Company may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of our products and web site. For instance, this data helps us determine how popular a product is and if there is anything we can do to improve on it.

Returns

Your Satisfaction is guaranteed. We will honor your request for a ''No Hassle'' refund with certain restrictions within 30 days after shipment. Items returned after the 30 day period will be subject to a 25% re-stocking charge. Items to be returned require a Return Material Authorization (RMA). Any items returned for credit must be received at our office in NEW/UNUSED condition. Returned items must be sent freight pre-paid. Returned items shipped Freight Collect will be refused. Custom Speaker Grills, Cut Aluminum, Cut Carpet, Cut Tolex or other Made-to-Order items are not returnable. Items specially made or modified to your specifications that required First Article Approval are not returnable. Shipping costs in either direction are not refundable. If you are not satisfied with your purchase, contact our main office for return instructions at 800-757-5270 or E-mail using the form below.

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